Privacy Policy

This Privacy Policy describes how [Charlene] (“we”, “us”, or “our”) collects, uses, and shares personal information when you use our website https://www.charlene.com

Information We Collect

Personal Information: We may collect personal information such as your name, email address, postal address, phone number, or other similar contact information when you voluntarily provide it to us, for example, when you fill out a contact form or sign up for our newsletter.

Usage Information: We may automatically collect certain information about your device and how you interact with our Site, such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed.

How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, operate, and maintain our Site;
Communicate with you about products, services, and promotions;
Respond to your comments, questions, and requests;
Monitor and analyze trends, usage, and activities in connection with our Site; and
Detect, investigate, and prevent fraudulent transactions and other illegal activities.
Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect information about your activity on our Site and across third-party websites. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Site.

Third-Party Services

We may use third-party services such as Google Analytics to help us understand how visitors use our Site. These third-party service providers may collect information sent by your browser as part of a web page request, such as cookies or your IP address.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Your Choices

You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Site.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at team@charlene.com.

team@charlene.com

      
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  I am delighted with the necklace Charlene made for me. Charlene is passionate about her craft, sharing her knowledge and skill.  She designed and created a beautiful setting for my stone which sits beautifully with the chain I chose, having advised me on the pros and cons of the various chain styles I was considering. I would highly recommend Charlene.
   Carrie Payne 
 
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  We went to Charlene for out wedding rings and could not have been happier with the experience. In the consultation Charlene blew us away with her creativity and came up with something so special for us both and so unique. She put us at ease immediately and made the experience stress free. A brilliant service from start to finish.
   Sarah Gelder 
 
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  Charlene was recommended to me by a friend and I’m so delighted to have met such a lovely lady. Charlene recently enlarged a few rings for me and also designed a custom locket necklace, incorporating broken opal stones. The attention to detail and craftsmanship were outstanding. The resized rings fit perfectly, maintaining their original beauty, and the locket design was truly unique, transforming the broken opals into a stunning, one-of-a-kind piece. Charlene is truly passionate about her work, and so talented. I couldn’t be happier with the results and highly recommend her to anyone.
   Stephanie Mason 
 
 
 
 
 
   
      
 
 
    Posted on Google  
 Trustindex verifies that the original source of the review is Google.  I am beyond thrilled with the jewellery Charlene made for me! The craftsmanship is absolutely stunning – every piece is so intricate and unique. You can really tell how much love and care went into each design. The materials are high-quality, and the final result exceeded all my expectations. I feel so lucky to have something so personal and beautifully made. Highly recommend.
   Claire Oakman